Last Updated: September 17, 2026
Below are answers to the questions we receive most often. If you do not find what you need, contact us at info@1stphormstores.com or +1 318-518-7056, Monday–Friday, 9:00 AM–6:00 PM CT.
Orders & Shipping
Where do you ship?
We currently ship to physical addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or international destinations.
How much does shipping cost?
Standard shipping is free on all orders within the contiguous United States. There are no weight-based surcharges, fuel fees, or residential delivery fees added at checkout.
How quickly will my order be processed?
Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM Central Time enter our processing queue the same business day. Orders placed after that time, or on weekends, begin processing on the next business day. Our standard handling window is 1–2 business days.
How long will delivery take?
Once your order leaves our facility, standard delivery within the contiguous United States takes 3–5 business days. A tracking number is issued when your order is dispatched, and it will be sent to the email address you provided at checkout. Tracking updates may take up to 24 hours to appear in the carrier’s system.
Which carrier will deliver my order?
The carrier is selected at the time of dispatch from our approved carrier partners based on destination, package weight, and service availability. The specific carrier name will appear in your shipping confirmation email.
Can I change my shipping address after ordering?
Contact us immediately at info@1stphormstores.com with your order number. We can correct the address only if the order has not yet been dispatched. Once a package is in transit, address changes are at the carrier’s discretion and may not be possible.
Can I cancel my order?
Contact us as soon as possible. We can cancel an order only before it is dispatched. If the order has already shipped, you may return it under our Returns & Refunds Policy.
What if tracking says delivered but I cannot find my package?
Contact us within 7 calendar days of the recorded delivery date. We will open a carrier trace. If the carrier confirms a delivery error on their end, we will replace the order at no cost to you. If the carrier confirms correct delivery to the address you provided, we are unable to issue a replacement or refund, and you may need to file a claim with the carrier directly.
Returns & Refunds
What is your return window?
You may request a return within 30 calendar days of the date your order was delivered. The return window begins on the delivery date recorded by the carrier, not the order date.
What condition must the item be in?
To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging, including any seals, boxes, inserts, or accessories. If the return is due to a quality issue — the product arrived damaged, defective, or not as described — the same condition requirements apply, but we will cover return shipping and process the return as a priority.
How do I start a return?
Email info@1stphormstores.com with your order number and a brief description of the reason for return. We will respond within 1 business day with a return authorization and further instructions. Do not ship an item back before receiving authorization, as unauthorized returns may be refused.
Who pays for return shipping?
Return shipping is free for all approved returns. We will provide a prepaid return label. There is no restocking fee and no deduction from your refund for return handling.
Where do I send my return?
All authorized returns must be shipped to:
1stphormstores Returns
146 Madden Rd A
Arcadia, LA 71001
United States
When will I receive my refund?
Once your return is received at our facility, we inspect it to confirm it meets the eligibility conditions. Inspection is completed within 1–2 business days of receipt. If approved, your refund is issued to the original payment method. Please allow 7–10 business days for the refund to appear on your statement after it has been issued. This additional time is determined by your bank or card issuer, not by us.
What if I received a damaged or incorrect item?
Contact us within 7 calendar days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including any shipping charges, at no cost to you. You do not need to return the damaged item unless we specifically request it.
Payment & Subscriptions
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All payments are processed in United States Dollars (USD) .
Do you charge any payment surcharges?
No. We do not apply surcharges for using any accepted payment method. There are no convenience fees, processing fees, or minimum order requirements.
Do you offer subscriptions, auto-ship, or recurring billing?
No. 1stphormstores currently does not offer subscription plans, auto-ship programs, recurring billing, or membership plans. Every order is a one-time purchase. We do not store your payment credentials for future charges, and we do not enroll customers in any recurring payment program.
What should I do if I see a charge from 1stphormstores?
A charge from 1stphormstores corresponds to a single order you placed on our website. If you believe a charge is unauthorized, duplicated, or incorrect, contact us within 7 calendar days at info@1stphormstores.com or +1 318-518-7056. Please include your order number and the last four digits of the payment method used.
Products & Quiz
Is the Take The Quiz tool medical advice?
No. The quiz is designed to help you navigate our catalog. It is not a medical assessment, diagnosis, or treatment plan. Always read the product label and consult a qualified healthcare professional before starting any supplement, especially if you are pregnant, nursing, taking medication, or managing a medical condition.
Does the quiz automatically add products to my cart or enroll me in a subscription?
No. The quiz shows general product categories based on your selections. You choose the product you want to view or purchase. No product is automatically added to your cart, and no subscription or auto-ship is created.
What do you do with my email if I request quiz results?
If you choose to enter your email to receive your quiz results, we use that email only to send the results and, if you opt in, occasional updates. You can unsubscribe at any time. If you do not enter your email, we do not store quiz responses in a way that identifies you. For more information, see our Privacy Policy.
Are your product statements evaluated by the FDA?
No. Statements on this website have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure, or prevent any disease.
Contact & Business
How can I contact you?
You can reach us by email or phone:
- Email: info@1stphormstores.com
- Phone: +1 318-518-7056
- Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
- Address: 146 Madden Rd A, Arcadia, LA 71001, United States
How quickly do you respond?
We aim to acknowledge every customer inquiry within 1 business day. Complex issues — such as carrier traces, return disputes, or payment investigations — may require additional time, and we will keep you informed of progress.
Do you have a physical store I can visit?
No. Our Arcadia address is our operational and returns address. It is not a retail storefront, and in-person visits are not available.
Are you affiliated with any other brand?
No. 1stphormstores is an independent online retailer. We are not affiliated with, sponsored by, endorsed by, or otherwise connected to any other brand, manufacturer, or company. Any third-party brand names or trademarks referenced on this website are the property of their respective owners and are used solely for the purpose of identifying the products we offer for sale. References to any third-party brand do not imply any partnership, agency, or endorsement relationship.